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The basics of robotic process automation (RPA)

Today’s organizations use a wide variety of business applications. When a legacy platform, web application, or in-house system lacks enterprise integration functionality, it’s likely that employees have to do manual work to keep information and content moving between systems as part of a business process. These manual steps in automated processes are sometimes called “automation gaps”.

RPA bots work directly from an application’s user interface, mimicking human actions, including logging in and out, copying and pasting data, opening emails and attachments and filling out forms. As they can act like a human, while still working with speed, efficiency and a lack of human intervention, these bots are particularly suited to fill automation gaps in business processes.

While this functionality may sound similar to screen-scraping or application macros, RPA has evolved beyond these solutions. For example, while macros follow a pre-determined script of fixed, linear commands, bots have the flexibility to learn over time and intuitively respond to changes in business processes. Also, in cases where you need multiple tools to run scripts for each business application, RPA can simplify the way users automate tasks by interacting with multiple applications at once.

The dynamic nature of robotic process automation makes it ideal for organizations that want to deploy integrations and automation solutions quickly in response to a need or a changing business climate.